Proactively.
In general we will check the health of your recorder on daily basis and in most cases remove any issues without you even knowing it. Of course, we will always notify you if issues require your attention or result in outage.
We backup your recorder on weekly basis. However, note that the backup is not a replacement for an adequate archiving strategy which will ensure that you do not loose recordings due to database and file space limits. We will work with you to setup an adequate archiving strategy for your recordings.
You should be aware that, as stated in the Standard Service Agreement and associated Service Schedules, we use and depend on cloud infrastructure from a 3rd party supplier. And while we use reputable 3rd party suppliers, it is impossible for us to guarantee service availability of 100%.